FAQ

Your questions, answered

1. How does the Trial work?

To join The Odd Club, simply create an account by hitting the Join The Club. You’ll then be able to take advantage of our incredible first month offer and will continue to receive a Trio Pack every 30 days until you pause, skip or cancel your account.

2. Can I cancel my subscription?

We really hope you want to stay with us, but we understand that things can change and you might need to pause, skip or cancel your subscription. You aren’t tied into a contract with us so as long as you cancel or pause before your next box is due to be shipped we will process it immediately for you.

3. Can I choose what socks I want to receive?

Each month you’ll receive an exclusively designed Trio of luxury socks, which our Odd Team have designed and selected. If for any reason you aren’t happy with your socks just let us know, and we will replace them for a previous design of your choice. Each months Trios will be available to buy through our store so you can add extra socks.

4. Can I change my subscription?

At the moment we only have the choice of receiving one Trio a month. However, if you’d live to receive more than one, please feel free to email the team, and they will be able to assist.

5. What's the benefit of being a subscription customer?

As well as free shipping being a member of The Odd Club includes a number of benefits:

  • We will be making a contribution of 5% of our net profit to supporting charities raising awareness for Mental Health. You can read more about this in our blog.
  • Receive surprise gifts that compliment your socks from time to time.
  • Be fully entitled to our Odd Sock Guarantee.
  • Exclusive discounts will be sent with your box each month!

6. I live outside the UK can I have a subscription?

At this time we are only shipping individual orders outside the UK, however please sign up to our mailing list so you can be the first to know when we start shipping to your country.

7. Can I send to someone as gift?

Yes! Our socks make an awesome gift and we have a whole section in the store dedicated to making people smile.

8. How can I contact you?

You can contact us through support@theoddco.co.uk or how about joining us on our Facebook or Instagram pages so you can keep up to date with all the latest sock news.